Digital Transformation, Automation & AI
From Idea to Execution
Solving real-world challenges using technology that works for your people, your processes and your business.
Microsoft
OpenAI
Anthropic
Perplexity
Open-SourceTrusted by business and technical leaders across government, education, children’s services, not-for-profit, aged care, health, financial services, manufacturing, transport, engineering and construction.
Why we exist
Manual processes are quietly costing your businesses more than they think.
From disjointed applications, manual reporting and document creation, to legacy intranets and file shares, when teams work across systems that don’t talk to each other, hours disappear into admin, chasing updates and re-keying data.
Left unchecked, this erodes both staff morale and your bottom line. It also hampers AI adoption and introduces cyber security risk.
We help you fix this.
6 hours a day
Is lost by the average Australian worker to repetitive tasks like admin, email and chasing updates, leaving under two hours for meaningful work.
Miro Momentum at Work, 2025
19%
Of the work week is spent just searching for and gathering information across disconnected systems.
McKinsey
40%+
Of knowledge workers time goes on manual digital admin, like re-keying data and copying between systems.
Automation Anywhere
circa 30%
Of operational efficiency is lost each year when sales, service and operations run on disconnected systems.
IDC
How we help
We start with the work, not the technology.
Nobody sets out to create a bad process. They usually just deteriorate over time as business requirements evolve and the technology they were built around becomes stale.
At CG TECH, we believe technology should support the process and serve the desired outcome, not define it.
We start by taking the time to understand your business and what good looks like to you. Then we test that against what has worked for organisations like yours.
From there, we map out your existing processes and look for opportunities to remove friction or reduce risk through fit-for-purpose data, automation and AI-based solutions, designed to improve your operations, not just shift the work elsewhere.
1
Understand the business
Learn the unique elements of how your business works and what good looks like to you.
2
Map the process
Find the friction, the risk, and the manual work hiding in the flow.
3
Design the solution
Let the outcomes define the technology, not the other way around.
4
Implement the fix
Build it, test it with your team, and roll it out so it sticks.
What we do
The services that take you from idea to execution.
Six service areas covering strategy, build and adoption. Use one on its own, or combine them to fit the problem you are solving.
Advisory and Enablement
We help you decide where AI and automation fit, with the roadmap and capability uplift to make it land.
Agentic and Generative AI
Purpose-built AI agents that handle real work and stay within your guardrails.
Business Process Automation
Apps and automations that take the friction out of how work moves.
Digital Workplace
Modern Microsoft 365, SharePoint and Teams environments people actually want to use.
Data and Analytics
Trusted data foundations and reporting that gives leaders the confidence to act.
Sales and CRM Solutions
Dynamics 365 and Sales tooling that improves data quality and seller adoption.
What we build
Solutions your team will actually use, not just another tool to log into.
Apps and automations
Customer and staff-facing apps, plus workflow automation that takes the friction out of how work moves.
AI agents that do real work
Agents built to work inside your rules, from customer service and sales support agents to process, research and developer agents that take on the jobs eating your team’s time.
Dashboards leaders trust
Live BI dashboards on Microsoft Fabric and Power BI that turn scattered data into one clear view you can act on.
Intranets and document management
Intuitive Microsoft 365 workplaces where people find what they need and content does not go stale.
The right tools for the work,
not the other way around.
Strong across Microsoft, OpenAI, Anthropic, Perplexity and the open-source ecosystem. We choose the right tool for the task at hand, then build the governance around it that your business deserves.
Safe by design
Technology is only useful if you can trust it. We build solutions you can stand behind in an internal review or in front of a regulator.
Whether it is an AI agent, a process automation, a BI dashboard or a custom application, we design for Australian data and privacy expectations, and work with you to ensure the end result aligns with your regulatory requirements.
Controls we build in
- Identity controls
- Least-privilege access
- Clear data-handling rules
- Audit logs
- Human handoffs
Working with us
Start with one problem. Or transform the whole business.
Start here
Building the foundation
Bring a problem you have been trying to solve. We put the right governance and guardrails in place first, then clear a path to high-value, low-risk quick wins.
Grow from there
Accelerate with confidence
With the foundations set, we move into the bigger, medium and longer-term initiatives: the automations, AI agents and connected systems that reshape how your business runs.
Technology Agnostic
Vendor-neutral advice, matched to your risk profile and budget.
Proven Technical Excellence
More than 20 years of business technology consulting and application development.
Long-Term Partnership
A partner relationship built for lasting adoption and value.
Microsoft Solutions Partner
Certified across Microsoft 365, Azure and Power Platform.
Australian-Based Team
Local expertise, Brisbane HQ, and Australian regulatory context.
ROI-Driven Approach
Every recommendation tied to measurable business outcomes.
Ideas, executed.
Examples of the work we are proud of.
What we are thinking about right now.
Common questions, straight answers.
What is an AI agent, and how is it different from a chatbot?
A chatbot answers questions. An agent takes action. It reads information, updates systems, completes multi-step tasks and hands back to a person when judgement is needed. So instead of just replying, an agent helps get the work done and knows when to ask for help.
What can an AI agent actually do for my business?
It can take over slow, repetitive work like sorting requests, pulling data together, drafting documents, updating records and chasing approvals. You keep people on the decisions that need judgement and let the agent handle the busywork, so the team spends more time on higher value work.
Is CG TECH tied to Microsoft, or do you work with other AI providers?
We are technology-agnostic. We work across Microsoft, OpenAI, Anthropic, Perplexity and open-source tools, and we pick the right one for the job rather than pushing a single platform. We also have deep Microsoft experience when that is the best fit.
How do you keep AI agents safe and under control?
We build them safe by design, with identity controls, least-privilege access, clear data-handling rules, audit logs and human handoffs. You can see what an agent did and step in when judgement is needed, and we design for Australian data and privacy expectations.
Do you work with small and mid-sized businesses?
Yes. We work with small and mid-sized businesses and mid-market teams of 50 to 500 staff, plus the public sector. We are big enough to handle real delivery and focused enough that the right automation pays back quickly.
How do we get started, and how long does it take?
Most work starts with a short discovery session where we map how your team works and find where AI and automation will pay back first. From there we agree a clear plan and timeline before any build begins.
Which processes should we automate first?
Start with work that is high volume, rule based and painful, like approvals, onboarding or manual reporting. One quick win proves the value and builds the case for the next.
Will automation replace our staff?
It replaces the repetitive parts of their day, like re-keying data and chasing updates. Most teams use the time they get back for work that needs judgement, care and relationships.
How do we measure the return on automation?
Agree the measures before anything is built: hours saved, fewer errors, faster turnaround or happier customers. We set these with you during discovery, so the result is visible rather than a feeling.
How do we bring our team along on the change?
Involve the people who do the work early, start small and show results, and train people in the flow of real tasks. Adoption is built into how we deliver, not an afterthought at the end.
Ready when you are
From the first conversation
to the work going live.
Let us build the next step together
What to expect
- A consultant replies within 4 business hours
- Session booked to understand your requirements
- We will provide you with a fixed price quote