Privacy Policy

‘CG TECH’, ‘we’, ‘us’ and ‘our’ means CG TECH Pty Limited (ABN: 84 629 783 713) of Level 14, 167 Eagle Street, Brisbane City QLD 4000.

CG TECH is bound by the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs). This Privacy Policy (this Policy) explains how and why we collect, use, hold and disclose your personal information, collected through our website at https://cgtech.com.au/ (Site), or directly from you. This Policy applies to the Site and all products and services offered by CG TECH.

You consent to us collecting, holding, using and disclosing your personal information in accordance with this Policy.

We ask that you read this Policy carefully. This Policy may be amended from time to time with changes, additions and deletions, at our sole discretion. You should check this page regularly to ensure that you are aware of any changes.

WHAT IS PERSONAL INFORMATION?

Personal information means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.

WHAT PERSONAL INFORMATION DO WE COLLECT AND HOLD?

We collect information about you and your interactions with us, for example, when you purchase or use any of our products or services, call us or visit our Site.

The information we collect from you may include your identity and contact details and your bank account details, your history of purchases and use of our products and services and details of enquiries or complaints you make as well as any additional information relating to you that you provide to us directly through our Site, or indirectly through the use of our Site or our online presence, through our representatives or otherwise.

We may collect information about how you access, use and interact with the Site. This information may include:

a. the location from which you have come to the Site and the pages you have visited; and

b. technical data, which may include IP address, the types of devices you are using to access the Site, device attributes, browser type, language and operating system.

We use cookies on the Site. A cookie is a small text file that the Site may place on your device to store information. We may use persistent cookies (which remain on your computer even after you close your browser) to store information that may speed up your use of our Site for any of your future visits to the Site. We may also use session cookies (which no longer remain after you end your browsing session) to help manage the display and presentation of information on the Site. You may refuse to use cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of the Site.

WHY DO WE COLLECT, HOLD AND USE YOUR PERSONAL INFORMATION?

We collect, hold and use your personal information so that we can:

a. provide you with products and services, and manage our relationship with you;

b. contact you, for example, to respond to your queries or complaints, or if we need to tell you something important;

c. we may use the information to improve our products and services;

d. comply with our legal obligations and assist government and law enforcement agencies or regulators; or

e. identify and tell you about other products or services that we think may be of interest to you.

If you do not provide us with your personal information we may not be able to provide you with our services, communicate with you or respond to your enquiries.

HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

We may collect your personal information using a variety of methods, including:

a. during communications between you, and our staff or our call centre representatives, including in person and over the telephone, through written forms through which you provide information and via the internet;

b. when you make an enquiry;

c. when you enter into a contract with us for goods or services;

d. when you pay for our goods or services with methods other than cash; or

e. through your access and use of our Site.

HOW DO WE STORE AND HOLD PERSONAL INFORMATION?

We store most information about you in computer systems and databases operated by either us or our external service providers. Some information about you is recorded in paper files that we store securely.

We implement and maintain processes and security measures to protect personal information which we hold from misuse, interference or loss, and from unauthorised access, modification or disclosure.

These processes and systems include:

a. the use of identity and access management technologies to control access to systems on which information is processed and stored;

b. requiring all employees to comply with internal information security policies and keep information secure;

c. requiring all employees to complete training about information security; and

d. monitoring and regularly reviewing our practise against our own policies and against industry best practice.

We will also take reasonable steps to destroy or de-identify personal information once we no longer require it for the purposes for which it was collected or for any secondary purpose permitted under the APPs.

WHO DO WE DISCLOSE YOUR PERSONAL INFORMATION TO, AND WHY?

We may transfer or disclose your personal information to our related companies.

We may disclose personal information to external service providers so that they may perform services for us or on our behalf.

‌We may also disclose your personal information to others where:

a. we are required or authorised by law to do so;

b. you may have expressly consented to the disclosure, or the consent may be reasonably inferred from the circumstances; or

c. we are otherwise permitted to disclose the information under the Privacy Act.

If the ownership or control of all or part of our business changes, we may transfer your personal information to the new owner.

DO WE DISCLOSE PERSONAL INFORMATION TO OVERSEAS RECIPIENTS?

We do not disclose your personal information to recipients which are located outside Australia.

DO WE USE YOUR PERSONAL INFORMATION FOR MARKETING?

We will use your personal information to offer you products and services we believe may interest you, but we will not do so if you tell us not to. These products and services may be offered by us, our related companies, our other business partners or our service providers.

Where you receive electronic marketing communications from us, you may opt out of receiving further marketing communications by following the opt-out instructions provided in the communication.

ACCESS TO AND CORRECTION OF YOUR PERSONAL INFORMATION

You may access or request correction of the personal information that we hold about you by contacting us. Our contact details are set out below. There are some circumstances in which we are not required to give you access to your personal information.

There is no charge for requesting access to your personal information but we may require you to meet our reasonable costs in providing you with access (such as photocopying costs or costs for time spent on collating large amounts of material).

We will respond to your requests to access or correct personal information in a reasonable time and will take all reasonable steps to ensure that the personal information we hold about you remains accurate, up to date and complete.

COMPLAINTS

If you have a complaint about the way in which we have handled any privacy issue, including your request for access or correction of your personal information, you should contact us. Our contact details are set out below.

We will consider your complaint and determine whether it requires further investigation. We will notify you of the outcome of this investigation and any subsequent internal investigation.

If you remain unsatisfied with the way in which we have handled a privacy issue, you may approach an independent advisor or contact the Office of the Australian Information Commissioner (www.oaic.gov.au) for guidance on alternative courses of action which may be available.

CONTACT DETAILS

If you have any questions, comments, or concerns, please contact us at: compliance@cgtech.com.au