AI Agents and Automation for Sydney Businesses
We help Sydney and New South Wales teams put AI agents and automation to work, taking real, repetitive work off your people so they can focus on higher-value work.
Senior consultants, on site or online. Most work starts with a short, fixed-price discovery, and we reply within 4 business hours.
Microsoft and AI specialists, working with Sydney teams
We help Sydney businesses get more from the Microsoft tools they already pay for, then add automation and AI where it saves real time. Local people, senior help, plain language.
From idea to execution, for Sydney teams
Pick the work that matters most. Each solution can be delivered on its own or as part of a bigger plan.
- Advisory and EnablementA practical AI plan with costs and priorities.→
- Agentic and Generative AIAgents that draft, summarise and answer for your team.→
- Business Process AutomationAutomate the approvals, forms and follow-ups.→
- Digital WorkplaceOne tidy home for files, knowledge and teamwork.→
- Data and AnalyticsClear reporting from the systems you already run.→
- Sales and CRM SolutionsPipeline, quotes and customers in one view.→
What good looks like
A few examples of the work we are proud of, across Microsoft, data and AI.
Ports Operator: AI Scheduling Agent
Microsoft Copilot
Staff extracted shipment scheduling data from email attachments and websites manually, so reporting ran late and sources never quite lined up.
We built an AI agent that reads the attachments and websites itself, files the data and flags changes to stakeholders.
Outcomes
- Schedules gathered automatically
- One source of truth
- Changes flagged as they happen
State Ombudsman
Fabric + Purview
The client was moving data off old on-premises systems and needed it governed.
We set up a Microsoft Fabric workspace and a plan for Purview, aligned to state rules.
Outcomes
- Cloud-ready data platform
- Retention and security covered
- Aligned to state rules
Performing Arts Company
SharePoint
Production and operational files lived on shared drives with little structure.
We moved the client to SharePoint Online with clear libraries, branding and automated setup for each production.
Outcomes
- Files organised by production
- Role-based access for security
- Less manual file handling
Life Insurer
Power BI
The client needed clear reporting across agent performance, claims, sales and profitability, but manual work held it back.
We built a set of Power BI reports across the business.
Outcomes
- Reporting across the business
- Trends tracked over time
- Faster, better decisions
Outside School Hours Care Provider: Voice AI Agent
Copilot Studio
Directors spent much of each day answering policy calls from centre managers, covering everything from incident reporting to child safety rules. Answers varied between people, and many frontline staff speak English as a second language.
We built a voice-enabled AI agent, grounded only in the client’s policies, that answers first so Directors do not have to.
Outcomes
- Directors freed from routine calls
- Consistent answers every time
- Inclusive for bilingual staff
Aged Care Provider
Copilot Studio
Staff used an AI agent to find policies and forms, but answers were slow and inconsistent.
We rebuilt it in Copilot Studio with stronger grounding, clearer prompts and multilingual support.
Outcomes
- Faster, more consistent answers
- Grounded in approved content
- Multilingual access for staff
Community Transport Provider
Copilot Studio
The client matched volunteers to clients by hand, which was slow to scale.
We built a proof of concept agent in Copilot Studio that suggests ranked matches with clear reasons.
Outcomes
- Faster, fairer matching
- A clear reason for each match
- Built to scale safely
Ports Operator
Microsoft Copilot
They wanted to roll out Microsoft Copilot safely across the business.
We ran a readiness assessment and a pilot across legal, HR and IT, with governance, security and training built in.
Outcomes
- Copilot scaled with confidence
- Use cases proven across teams
- Governance and training in place
Electricity Transmission Operator
SharePoint + Power Automate
The client was moving its Objective records system to the cloud, but files kept falling out of sync with SharePoint, which put compliance at risk.
We built a Power Automate integration that keeps files up to date between Objective and SharePoint Online, in line with their cybersecurity rules.
Outcomes
- Less manual document handling
- Files kept current in SharePoint
- Stronger data protection and compliance
Safe by design
AI is only useful if you can trust it. We build automation and agents you can stand behind in an internal review or in front of a regulator. We design for Australian data and privacy expectations, which matters most in government, health, education and financial services. Your data is never used to train public models.
Controls we build in
- Identity controls
- Least-privilege access
- Clear data-handling rules
- Audit logs
- Human handoffs
Working with CG TECH in Sydney
What does CG TECH do for Sydney businesses?
We put automation and AI to work in Sydney and New South Wales teams, taking real, repetitive work off your people so they can focus on higher-value work. That runs from an AI roadmap and governance, through Microsoft 365 and Copilot, Power Platform automation and custom AI agents, to the data and reporting work that makes them reliable.
Do you work with Sydney businesses?
Yes. We work with small and mid-sized businesses of 50 to 500 staff and public sector teams across Sydney and New South Wales. We can meet in person or work with you remotely, whichever suits.
Are you a local AI consultancy in Sydney?
We are an Australian digital transformation, automation and AI consultancy working with Sydney and New South Wales teams. We work across Microsoft, OpenAI, Anthropic, Perplexity and open-source, and we pick the right tools for the job.
Can you help New South Wales public sector and SMB teams with AI agents and automation?
Yes. We work with New South Wales public sector teams as well as growing businesses. We build AI and automation that is safe by design, with the controls and audit trails the public sector expects.
How much does it cost?
Most work starts with a short, fixed-price discovery, so you know the scope and price before you commit. From there we scope each piece of work and give you a fixed price quote, with no surprises.
How quickly can we start?
Most engagements begin with a short discovery, which we can usually book in soon after your first call. From there we agree the first piece of work and a timeline that suits you, without a long sales cycle.
Do we need to replace the systems we already use?
No. We build on the Microsoft tools you already pay for, like Microsoft 365, and add automation and AI where they save the most time. We start small, prove the value, then build from there.
Which industries do you work with in New South Wales?
We work across local government, state and federal government, aged care, health care, education, engineering and construction, financial services, manufacturing, not-for-profit, professional services, aviation and transport, and child services. There is a page for each on this site, and the pattern of work is usually similar even where an industry is not listed.
Ready when you are
Ready to put AI and automation to work in Sydney?
Bring the business problem you want to solve. We will map the work and show you where AI and automation pay back first.
What to expect
- A consultant replies within 4 business hours
- Session booked to understand your requirements
- We will provide you with a fixed price quote