CG TECH

Solutions

AI and Automation Solutions

Six ways we take real work off your team.

CG TECH is an Australian digital transformation, automation and AI consultancy. We help small and mid-sized businesses and public sector teams design, build and run AI agents and automation that take real work off your team and free people up for higher value work.

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What we do

Six solutions, one outcome model

Each solution can be delivered on its own or as part of a bigger plan. Start with the work that matters most.

Advisory and Enablement

Strategy, roadmaps and team uplift.

Agentic and Generative AI

AI agents that take real work off people.

Business Process Automation

Automate the slow, manual work.

Digital Workplace

Modern, connected ways of working.

Data and Analytics

Trusted data and clear reporting.

Sales and CRM Solutions

Win and keep the right customers.
Examples of our work

What good looks like

What our solutions look like in practice.

Ports Operator: AI Scheduling Agent

Microsoft Copilot

Staff extracted shipment scheduling data from email attachments and websites manually, so reporting ran late and sources never quite lined up.

We built an AI agent that reads the attachments and websites itself, files the data and flags changes to stakeholders.

Outcomes

  • Schedules gathered automatically
  • One source of truth
  • Changes flagged as they happen
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Outside School Hours Care Provider: Voice AI Agent

Copilot Studio

Directors spent much of each day answering policy calls from centre managers, covering everything from incident reporting to child safety rules. Answers varied between people, and many frontline staff speak English as a second language.

We built a voice-enabled AI agent, grounded only in the client’s policies, that answers first so Directors do not have to.

Outcomes

  • Directors freed from routine calls
  • Consistent answers every time
  • Inclusive for bilingual staff
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State Education Department

Identity + Automation

Assigning Microsoft licences at this state education department was a slow, manual job that struggled to keep up with growing staff numbers.

We automated licence assignment from HR data using Azure AD groups and PowerShell, starting with a proof of concept.

Outcomes

  • Licences assigned automatically
  • Lower admin overhead and cost
  • Auditable, compliant process
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Aged Care Provider

Copilot Studio

Staff used an AI agent to find policies and forms, but answers were slow and inconsistent.

We rebuilt it in Copilot Studio with stronger grounding, clearer prompts and multilingual support.

Outcomes

  • Faster, more consistent answers
  • Grounded in approved content
  • Multilingual access for staff
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Community Transport Provider

Copilot Studio

The client matched volunteers to clients by hand, which was slow to scale.

We built a proof of concept agent in Copilot Studio that suggests ranked matches with clear reasons.

Outcomes

  • Faster, fairer matching
  • A clear reason for each match
  • Built to scale safely
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Ports Operator

Microsoft Copilot

They wanted to roll out Microsoft Copilot safely across the business.

We ran a readiness assessment and a pilot across legal, HR and IT, with governance, security and training built in.

Outcomes

  • Copilot scaled with confidence
  • Use cases proven across teams
  • Governance and training in place
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City Council

Nintex + SharePoint

The property acquisition process was slow and complex, with delays and inaccuracies at each hand-off.

We mapped the process end to end, then automated it with Promapp, Nintex and SharePoint Online.

Outcomes

  • Acquisitions move faster
  • Fewer errors
  • Progress visible in real time
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Early Learning Peak Body

Power Pages

A new funding model required two-way data exchanges between every kindergarten, the governing body and Queensland Treasury, and there was no portal to handle it.

We built a portal in Power Pages as the one-stop shop for submissions, documents and live funding data.

Outcomes

  • One portal for 38 kindergartens
  • Funding visible in real time
  • Secure, accurate exchanges
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Regional Council

Power Platform

Power Platform and Microsoft 365 had grown across seven environments with little governance.

We reviewed the whole setup and supported the changes to tighten security and control.

Outcomes

  • Governance across 7 environments
  • 1,400 monthly runs under control
  • 200+ app launches a month
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Insurance Provider

SharePoint + Power Platform

An unsupported SharePoint 2010 setup was a security risk and held back HR and Payroll.

We moved this insurance provider to SharePoint Online and rebuilt the key forms and approvals in Power Platform.

Outcomes

  • Payback in six months, not two years
  • Sensitive HR data better protected
  • One setup for staff worldwide
Read the full story
Questions we hear a lot

Common questions about our solutions

What does CG TECH actually do?

We help businesses design, build and run AI, automation and digital transformation, from a single automated process to AI agents, modern Microsoft 365, trusted data and CRM. We pick the right tools rather than pushing one product.

Do you only work with Microsoft?

No. Microsoft is a core strength, but we are technology-agnostic across Microsoft, OpenAI, Anthropic, Perplexity and open-source, and choose based on fit, cost and your data rules.

Do you work with small and mid-sized businesses?

Yes. We work with small and mid-sized businesses and public sector teams of 50 to 500 staff.

How do we get started?

Most clients start with a short, fixed-scope readiness assessment, or a discovery session if they already know the problem. You leave with a clear, ranked plan either way.

What are the six solutions?

Advisory and enablement, agentic and generative AI, business process automation, the digital workplace, data and analytics, and sales and CRM. Most work starts in one and touches a second.

Which solution do we need?

Start from the problem rather than the solution. Tell us what is slow, manual or risky and we will tell you which of the six fits, or say plainly if none of them do.

Can we use more than one at once?

Yes, and most work ends up doing so. Automation usually needs data behind it, and AI agents usually need the digital workplace tidy first. We sequence it so each step stands on its own.

How long before we see something working?

We scope the first piece so it lands in weeks rather than quarters. If a first step cannot show a result in that time, it is usually too big a first step.

Ready when you are

Not sure which solution fits?

Bring the business problem you want to solve. We will map the work and show you where AI and automation pay back first.

Book a Discovery Session

What to expect

  • A consultant replies within 4 business hours
  • Session booked to understand your requirements
  • We will provide you with a fixed price quote
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