Start with the Problem
Common business problems, mapped to the right work.
Most teams do not need more tools. They need the slow, manual and risky parts of the work fixed. These are the problems we solve most often, and what good looks like once they are sorted.
Problems we solve most often
Find the problem that sounds like yours, then see the plain steps we take to fix it.
AI roadmap for business
Pressure to do something with AI, but no plan for where it pays back.
AI governance
Staff are using AI tools with no rules and no one owning the risk.
Copilot readiness assessment
You want Copilot, but are not sure it is safe to switch on yet.
Trusted data for AI
Your data is too scattered for AI to give answers you can trust.
Improve business reporting
Reports are built by hand and out of date before they land.
Staff onboarding
New starters wait days for accounts, access and paperwork.
Timesheet and overtime
Hours sit across rosters and payroll, so overtime is only seen once it is paid.
Automate approval workflows
Approvals sit in inboxes and email chains, so work stalls waiting on a sign off.
Reduce manual data entry
The same details get typed into several systems by hand, so errors creep in.
Risk capture in the field
Hazards get noted on paper or not at all, so risks are logged late.
Incident reporting
Incidents get written on paper and reported late, so detail is lost.
Contractor management
Certificates are tracked by hand, so expired ones slip through and reach site.
Supplier and delivery management
Orders and deliveries are tracked across email and spreadsheets, so things slip.
Field worker app
Staff lose signal on site, so field data is captured late or lost.
Fix SharePoint and Teams sprawl
Files are spread across too many sites and channels, so staff cannot find them.
CRM data quality and adoption
The CRM is full of stale records, so staff stop trusting it and stop using it.
What good looks like
City Council
Nintex + SharePoint
The property acquisition process was slow and complex, with delays and inaccuracies at each hand-off.
We mapped the process end to end, then automated it with Promapp, Nintex and SharePoint Online.
Outcomes
- Acquisitions move faster
- Fewer errors
- Progress visible in real time
Ports Operator: AI Scheduling Agent
Microsoft Copilot
Staff extracted shipment scheduling data from email attachments and websites manually, so reporting ran late and sources never quite lined up.
We built an AI agent that reads the attachments and websites itself, files the data and flags changes to stakeholders.
Outcomes
- Schedules gathered automatically
- One source of truth
- Changes flagged as they happen
Industry Ombudsman
Records365 + SharePoint
The client had no electronic records system, and the existing document platform could not co-author, control versions or search well across 93,000 documents.
We implemented Records365 over SharePoint Online and built a modern intranet alongside it.
Outcomes
- 93,000 documents under control
- Co-authoring at last
- A modern intranet
Outside School Hours Care Provider: Voice AI Agent
Copilot Studio
Directors spent much of each day answering policy calls from centre managers, covering everything from incident reporting to child safety rules. Answers varied between people, and many frontline staff speak English as a second language.
We built a voice-enabled AI agent, grounded only in the client’s policies, that answers first so Directors do not have to.
Outcomes
- Directors freed from routine calls
- Consistent answers every time
- Inclusive for bilingual staff
Insurance Provider
SharePoint + Power Platform
An unsupported SharePoint 2010 setup was a security risk and held back HR and Payroll.
We moved this insurance provider to SharePoint Online and rebuilt the key forms and approvals in Power Platform.
Outcomes
- Payback in six months, not two years
- Sensitive HR data better protected
- One setup for staff worldwide
Early Learning Peak Body
Power Pages
A new funding model required two-way data exchanges between every kindergarten, the governing body and Queensland Treasury, and there was no portal to handle it.
We built a portal in Power Pages as the one-stop shop for submissions, documents and live funding data.
Outcomes
- One portal for 38 kindergartens
- Funding visible in real time
- Secure, accurate exchanges
Regional Council
Power Platform
Power Platform and Microsoft 365 had grown across seven environments with little governance.
We reviewed the whole setup and supported the changes to tighten security and control.
Outcomes
- Governance across 7 environments
- 1,400 monthly runs under control
- 200+ app launches a month
State Education Department
Identity + Automation
Assigning Microsoft licences at this state education department was a slow, manual job that struggled to keep up with growing staff numbers.
We automated licence assignment from HR data using Azure AD groups and PowerShell, starting with a proof of concept.
Outcomes
- Licences assigned automatically
- Lower admin overhead and cost
- Auditable, compliant process
Outside School Hours Care Provider
Power Automate
A government wage rise meant issuing more than 2,500 staff contracts at once, and the manual process was too slow.
We automated the run with Power Automate, a Power App form and DocuSign.
Outcomes
- 2,500+ contracts issued
- Signed copies filed to SharePoint
- Fewer manual steps and errors
Aged Care Provider
Copilot Studio
Staff used an AI agent to find policies and forms, but answers were slow and inconsistent.
We rebuilt it in Copilot Studio with stronger grounding, clearer prompts and multilingual support.
Outcomes
- Faster, more consistent answers
- Grounded in approved content
- Multilingual access for staff
Common questions about getting started
What does CG TECH mean by challenges?
These are the business problems we get asked to fix most often, grouped so you can start from the problem rather than the product. Most teams do not need more tools. They need the slow, manual and risky parts of the work sorted.
Where should we start if we have several problems?
With the one that costs the most time or money and follows clear rules. A short readiness assessment ranks your options so you start where the payback is clearest.
Do you fix problems, or sell platforms?
We fix problems. The platform is whatever suits the job. We are technology-agnostic and outcome-focused.
Do you work with businesses our size?
Yes. We work with small and mid-sized businesses and public sector teams of 50 to 500 staff.
How long does a first piece of work usually take?
It depends on the problem, but we scope the first piece so it lands in weeks rather than quarters. Anything that cannot show a result in that time is usually too big a first step.
What if our problem is not on this list?
Tell us anyway. These pages are the problems we see most, not the limit of what we do. If it is slow, manual or risky, it is worth a conversation.
Do we need to fix our data before anything else?
Not always. Some problems can be fixed straight away, others depend on the data being in order first. We tell you which one you are looking at before you commit to anything.
What does the first conversation involve?
A short call where you describe the problem and we ask questions. You leave with an honest read on whether it is worth fixing now, what it would take, and whether we are the right people for it.
Ready when you are
Have a different problem in mind?
Bring the business problem you want to solve. We will map the work and show you where AI and automation pay back first.
What to expect
- A consultant replies within 4 business hours
- Session booked to understand your requirements
- We will provide you with a fixed price quote