Every hour on admin is an hour you can't bill
We build automation and AI for advisory, legal and accounting firms. The drafting, re-keying and chasing comes off your fee earners, and more of the week goes to clients.
Your best people didn't train for data entry
In a firm, time is the product. Yet every week, skilled people lose hours to drafting from scratch, re-keying between systems and chasing sign-offs.
Automation and AI can now do the first pass on most of that work, and firms across Australia already use it every day.
- First drafts, reviews and formatting done by AI, checked by your people
- Client onboarding, time capture and billing that run themselves
- One live view of the practice instead of chasing reports
Start with the work that eats the week
Most firms begin with one workflow, like client onboarding or document drafting. Each service stands on its own and can grow into a bigger plan.
- Advisory and EnablementA practical AI roadmap for the practice.→
- Agentic and Generative AIAgents that draft, check and summarise for fee earners.→
- Business Process AutomationAutomate onboarding, billing and approvals.→
- Digital WorkplaceOne tidy home for client files and knowledge.→
- Data and AnalyticsLive reporting on utilisation and profitability.→
- Sales and CRM SolutionsTrack referrals, pipeline and client relationships.→
What good looks like
Technology Consultancy
Dynamics 365
This fast-growing startup needed a secure workspace and a reliable way to manage sales.
We set up Dynamics 365 for the pipeline and SharePoint for documents, linked together.
Outcomes
- Sales pipeline in one place
- Documents linked to deals
- A secure base to grow
Accounting and Advisory Firm
Dynamics 365
The firm was not getting full value from Dynamics 365, with structural issues and low adoption.
We remediated the setup, automated workflows and upskilled their team.
Outcomes
- 100+ changes delivered
- More of the team using it
- Reporting they can trust
Engineering Consultancy
SharePoint
The client had an outdated intranet that made it hard to find software, product and quality documents.
We built a new SharePoint Online intranet with tailored search and filters, branded to match their identity.
Outcomes
- Quick access to key documents
- Search built around how they work
- A modern, on-brand intranet
Industry Ombudsman
Records365 + SharePoint
The client had no electronic records system, and the existing document platform could not co-author, control versions or search well across 93,000 documents.
We implemented Records365 over SharePoint Online and built a modern intranet alongside it.
Outcomes
- 93,000 documents under control
- Co-authoring at last
- A modern intranet
City Council
Nintex + SharePoint
The property acquisition process was slow and complex, with delays and inaccuracies at each hand-off.
We mapped the process end to end, then automated it with Promapp, Nintex and SharePoint Online.
Outcomes
- Acquisitions move faster
- Fewer errors
- Progress visible in real time
Early Learning Peak Body
Power Pages
A new funding model required two-way data exchanges between every kindergarten, the governing body and Queensland Treasury, and there was no portal to handle it.
We built a portal in Power Pages as the one-stop shop for submissions, documents and live funding data.
Outcomes
- One portal for 38 kindergartens
- Funding visible in real time
- Secure, accurate exchanges
Chemical Manufacturer
Microsoft 365
Microsoft Teams and SharePoint Online had been enabled but the team was not using them, and there was no governance around either.
We reviewed the setup, designed a best practice approach and set a phased roadmap for adoption.
Outcomes
- 500+ orphan documents found
- Idle Teams cleaned up
- A clear path to adoption
Ports Operator: AI Scheduling Agent
Microsoft Copilot
Staff extracted shipment scheduling data from email attachments and websites manually, so reporting ran late and sources never quite lined up.
We built an AI agent that reads the attachments and websites itself, files the data and flags changes to stakeholders.
Outcomes
- Schedules gathered automatically
- One source of truth
- Changes flagged as they happen
Outside School Hours Care Provider: Voice AI Agent
Copilot Studio
Directors spent much of each day answering policy calls from centre managers, covering everything from incident reporting to child safety rules. Answers varied between people, and many frontline staff speak English as a second language.
We built a voice-enabled AI agent, grounded only in the client’s policies, that answers first so Directors do not have to.
Outcomes
- Directors freed from routine calls
- Consistent answers every time
- Inclusive for bilingual staff
Retirement Living Operator
Microsoft Fabric
Their reporting was manual and split across separate apps, each with its own licence.
We built one Microsoft Fabric platform, modelled the data and set up Power BI, with training to extend it.
Outcomes
- One platform, many sources
- Clean, reliable data
- Team trained to build on it
Safe by design
Controls we build in
- Secure handling of client data
- Least-privilege access
- Works with your existing systems
- Full audit trail
- Human sign-off on key steps
Questions we hear most
What does CG TECH do for professional services firms?
We build automation and AI for advisory, legal and accounting firms. The drafting, re-keying and chasing comes off your fee earners, so more of the week goes to clients.
Where does AI pay back fastest in a professional services firm?
Usually in the work around the advice: document drafting and review, client onboarding, data entry and reporting. Small time savings across fee earners add up quickly, which is why most firms start there rather than with anything exotic.
Can AI help a professional services firm without putting client data at risk?
Yes. Your data stays in your own Microsoft 365 environment with least-privilege access, it is never used to train public models, and every automated step is logged. Confidentiality obligations are designed in from the start, not bolted on.
Can AI draft documents in our house style?
Yes. We ground drafting in your own templates, precedents and past work, so first drafts come out in your voice and structure. A fee earner always reviews and finishes the document.
Will AI replace our professional judgement?
No. We automate the repetitive work around your advice, such as drafting, checking and admin, and keep a person in the loop for anything that needs judgement. The professional stays accountable for the outcome.
Can automation work with our practice management or CRM system?
Yes. We build around the systems you already run, such as your practice management platform, document management and Microsoft 365, rather than replacing them.
How do we keep AI output accurate and defensible?
We ground answers in your approved sources, log every step so the trail is reviewable, and keep a person signing off before anything reaches a client. If a matter is sensitive, it never leaves human hands.
Will this improve utilisation and billable time?
That is the aim. When admin, drafting and chasing information take less of the week, more of each fee earner's time goes to billable, higher-value work. We agree how to measure the gain before we start.
How long does a first project take to deliver?
A focused first project is usually a few weeks, delivered at a fixed scope with a known price, so the firm sees a measurable result before going wider.
Ready when you are
See where AI gives your experts their time back
Bring one process that is slowing your team down. We will map it and show you where AI and automation pay back first.
What to expect
- A consultant replies within 4 business hours
- Session booked to understand your requirements
- We will provide you with a fixed price quote