Freight doesn't wait for paperwork
We build automation and AI for aviation, ports and logistics operators. Manifests, bookings and status updates handle themselves, so your team handles the exceptions.
Exceptions need people. The rest can run itself.
Bookings, manifests, tracking updates and proof of delivery follow every movement, and most of it is typed, checked and chased by hand. When timing is tight, manual steps are where delays and errors start.
Automation and AI can now process the documents, send the updates and flag the exceptions for your team. Australian operators from airlines to ports are already building it into daily operations.
- Manifests and delivery documents processed by automation, checked by your people
- Status updates and exception alerts that send themselves
- Fleet, crew and maintenance records kept current without the chasing
Start where the delays cost you most
Most operators begin with one flow, like manifests or proof of delivery. Each service stands on its own and can grow into a bigger plan.
- Advisory and EnablementA roadmap for digitising operations.→
- Agentic and Generative AIAgents for bookings, tracking and exceptions.→
- Business Process AutomationAutomate manifests, invoicing and proof of delivery.→
- Digital WorkplaceManuals, rosters and records in one place.→
- Data and AnalyticsLive visibility of fleet and freight.→
- Sales and CRM SolutionsCustomers, rates and contracts in one view.→
What good looks like
Ports Operator: AI Scheduling Agent
Microsoft Copilot
Staff extracted shipment scheduling data from email attachments and websites manually, so reporting ran late and sources never quite lined up.
We built an AI agent that reads the attachments and websites itself, files the data and flags changes to stakeholders.
Outcomes
- Schedules gathered automatically
- One source of truth
- Changes flagged as they happen
Fiji Airports
Digital Transformation
Fiji Airports ran on paper-based, fragmented systems across finance, HR and assets.
We designed a staged digital transformation, with connected systems that capture data once for analytics and AI.
Outcomes
- One connected data foundation
- Real-time view for leaders
- Staff freed for higher-value work
Outside School Hours Care Provider: Voice AI Agent
Copilot Studio
Directors spent much of each day answering policy calls from centre managers, covering everything from incident reporting to child safety rules. Answers varied between people, and many frontline staff speak English as a second language.
We built a voice-enabled AI agent, grounded only in the client’s policies, that answers first so Directors do not have to.
Outcomes
- Directors freed from routine calls
- Consistent answers every time
- Inclusive for bilingual staff
Ports Operator
Microsoft Copilot
They wanted to roll out Microsoft Copilot safely across the business.
We ran a readiness assessment and a pilot across legal, HR and IT, with governance, security and training built in.
Outcomes
- Copilot scaled with confidence
- Use cases proven across teams
- Governance and training in place
Industry Ombudsman
Records365 + SharePoint
The client had no electronic records system, and the existing document platform could not co-author, control versions or search well across 93,000 documents.
We implemented Records365 over SharePoint Online and built a modern intranet alongside it.
Outcomes
- 93,000 documents under control
- Co-authoring at last
- A modern intranet
City Council
Nintex + SharePoint
The property acquisition process was slow and complex, with delays and inaccuracies at each hand-off.
We mapped the process end to end, then automated it with Promapp, Nintex and SharePoint Online.
Outcomes
- Acquisitions move faster
- Fewer errors
- Progress visible in real time
Early Learning Peak Body
Power Pages
A new funding model required two-way data exchanges between every kindergarten, the governing body and Queensland Treasury, and there was no portal to handle it.
We built a portal in Power Pages as the one-stop shop for submissions, documents and live funding data.
Outcomes
- One portal for 38 kindergartens
- Funding visible in real time
- Secure, accurate exchanges
Chemical Manufacturer
Microsoft 365
Microsoft Teams and SharePoint Online had been enabled but the team was not using them, and there was no governance around either.
We reviewed the setup, designed a best practice approach and set a phased roadmap for adoption.
Outcomes
- 500+ orphan documents found
- Idle Teams cleaned up
- A clear path to adoption
Retirement Living Operator
Microsoft Fabric
Their reporting was manual and split across separate apps, each with its own licence.
We built one Microsoft Fabric platform, modelled the data and set up Power BI, with training to extend it.
Outcomes
- One platform, many sources
- Clean, reliable data
- Team trained to build on it
Regional Council
Power Platform
Power Platform and Microsoft 365 had grown across seven environments with little governance.
We reviewed the whole setup and supported the changes to tighten security and control.
Outcomes
- Governance across 7 environments
- 1,400 monthly runs under control
- 200+ app launches a month
Safe by design
Controls we build in
- Secure handling of operational data
- Least-privilege access
- No disruption to live operations
- Full audit trail
- Human sign-off on key steps
Questions we hear most
What does CG TECH do for aviation and transport operators?
We build automation and AI for aviation, ports and logistics operators. Manifests, bookings and status updates handle themselves, so your team handles the exceptions.
Can you give us one live view of freight and operations?
Yes. We bring booking, tracking, delivery and maintenance data together and build Power BI reporting on top, so operations leaders see what is moving, what is late and what needs a decision, without chasing spreadsheets.
Can AI help us handle exceptions and delays faster?
Yes. We automate the routine handling so your team can focus on the exceptions that need a person.
Will this fit with our transport, warehouse or booking systems?
Yes. We build around your current systems rather than replacing them.
Where does AI pay back fastest in logistics?
Usually in bookings, documentation, tracking updates and invoicing, where manual handling is heavy.
Is our operational data safe with AI tools?
Yes. Your data stays in your own environment and is never used to train public models.
Can automation run without disrupting live operations?
Yes. We pilot alongside your current way of working and only switch over once it is proven.
How long does a first project take to deliver?
A focused first project is usually a few weeks, scoped so you see a measurable result before going wider.
Can you help with compliance and safety records?
Yes. We automate the capture and tracking of records such as inspections, maintenance and driver or crew compliance, so registers stay current and the paper trail stands up when a regulator or auditor asks.
Ready when you are
See where automation keeps things moving
Bring one process that is slowing your team down. We will map it and show you where AI and automation pay back first.
What to expect
- A consultant replies within 4 business hours
- Session booked to understand your requirements
- We will provide you with a fixed price quote