Technologies
Microsoft
One estate, governed end to end.
Most Australian organisations already run on Microsoft. The gap is rarely licensing. It is design, governance and adoption. We design, build and run the Microsoft estate, from Microsoft 365 to Azure, Fabric and the new agentic layer.
YOUR MICROSOFT ESTATE · MAPPED
EVERYDAY WORK
Microsoft 365
Teams
SharePoint
BUSINESS APPS AND AUTOMATION
Dynamics 365
Power Apps
Power Automate
Power Platform
DATA AND ANALYTICS
Fabric
Power BI
AGENTIC LAYER
Agent 365
Foundry
Scout
CLOUD AND PLATFORM
Azure
13 products · 5 layers
governed and adopted, not just licensed
Products and services
What we deliver across the Microsoft stack.
Nineteen products, five layers. Start with the layer where your pain lives.
Everyday work
Where your people spend the day
Microsoft 365
The productivity backbone: Outlook, Word, Excel, Teams, OneDrive and SharePoint, with Microsoft 365 Copilot built in.
SharePoint
Intranets, document management and the information architecture that underpins them.
Microsoft 365 E7
The Frontier Worker suite: E5, Microsoft 365 Copilot and Agent 365 in one licence. We tell you if it stacks up.
Business apps and automation
Where manual work disappears
Dynamics 365
Modular business applications for sales, service, finance and operations.
Power Automate
Workflow automation across Microsoft 365, Dynamics 365 and external systems.
Power Platform
Low code, automation, analytics and Copilot Studio on one platform.
Data and analytics
Trusted numbers, one platform
Fabric
A unified data platform with lakehouse, warehouse and real time analytics on OneLake.
The agentic layer
Where the estate is heading
Microsoft 365 Copilot
The AI assistant inside Word, Excel, Outlook and Teams, working from your own documents, mail and meetings.
Agent 365
The control plane to observe, govern and secure every AI agent in your organisation.
Foundry
The platform for building, deploying and operating AI apps and agents, formerly Azure AI Foundry.
Scout
Microsoft’s first Autopilot agent: an always on personal agent, currently in preview through the Frontier program.
Copilot Cowork
Copilot that plans and carries out multi-step work across Microsoft 365, with your approval at the points that matter.
Copilot Studio
Build custom agents on your own content and systems, with guardrails, approvals and a register of what each one is allowed to do.
Purview
See what your AI tools can already read. Measure oversharing, label the sensitive material and block what Copilot should not summarise.
Work IQ
The platform layer that gives agents structured context about how work actually happens in your tenant.
Cloud and platform
The foundation under all of it
Why CG TECH
Why CG TECH for your Microsoft estate.
We do not stop at licensing advice. We design, build and run the platforms, then train your people so the investment lands.
Governance first
Every platform we deploy comes with identity, policy and audit set up from day one, so your security team can say yes.
Build and run, not just advise
We design the solution, build it in your environment and run it with you until your team owns it.
Adoption that sticks
Training and change support are part of every engagement, because a platform nobody uses is a cost, not an asset.
Approved government supplier
Approved Federal, State and Local Government supplier, working across Australia and the Pacific.
Where Microsoft fits.
If your organisation already runs on Microsoft 365, the Microsoft stack is usually the fastest path to value. Identity, security and data are already in place, so new capability lands on foundations you own.
Where it does not.
We reach for OpenAI, Anthropic, Perplexity or open-source tools when a specific capability, cost profile or data sovereignty need makes them the better fit. You get one honest recommendation, not a default.
Copilot Cowork Cost Estimator
What would Copilot Cowork cost your team?
Work out your likely monthly spend in AUD and projected return on investment. See your licensing and estimated credit usage.
Start your estimate →Takes about 2 minutes. Get instant access and a detailed report emailed to you.
Your team
What good looks like
Real projects, real outcomes.
Outside School Hours Care Provider: Voice AI Agent
Copilot Studio
Directors spent much of each day answering policy calls from centre managers, covering everything from incident reporting to child safety rules. Answers varied between people, and many frontline staff speak English as a second language.
We built a voice-enabled AI agent, grounded only in the client’s policies, that answers first so Directors do not have to.
Outcomes
- Directors freed from routine calls
- Consistent answers every time
- Inclusive for bilingual staff
Industry Ombudsman
Records365 + SharePoint
The client had no electronic records system, and the existing document platform could not co-author, control versions or search well across 93,000 documents.
We implemented Records365 over SharePoint Online and built a modern intranet alongside it.
Outcomes
- 93,000 documents under control
- Co-authoring at last
- A modern intranet
Building Services Contractor
Microsoft Fabric
The client wanted to try Microsoft Fabric before a wider rollout.
We stood up a pilot with OneLake, daily data pipelines and a curated Power BI report on their key data.
Outcomes
- Early wins on key datasets
- A reusable base to grow on
- Stronger in-house data skills
Ports Operator: AI Scheduling Agent
Microsoft Copilot
Staff extracted shipment scheduling data from email attachments and websites manually, so reporting ran late and sources never quite lined up.
We built an AI agent that reads the attachments and websites itself, files the data and flags changes to stakeholders.
Outcomes
- Schedules gathered automatically
- One source of truth
- Changes flagged as they happen
Aged Care Provider
Copilot Studio
Staff used an AI agent to find policies and forms, but answers were slow and inconsistent.
We rebuilt it in Copilot Studio with stronger grounding, clearer prompts and multilingual support.
Outcomes
- Faster, more consistent answers
- Grounded in approved content
- Multilingual access for staff
Community Transport Provider
Copilot Studio
The client matched volunteers to clients by hand, which was slow to scale.
We built a proof of concept agent in Copilot Studio that suggests ranked matches with clear reasons.
Outcomes
- Faster, fairer matching
- A clear reason for each match
- Built to scale safely
Ports Operator
Microsoft Copilot
They wanted to roll out Microsoft Copilot safely across the business.
We ran a readiness assessment and a pilot across legal, HR and IT, with governance, security and training built in.
Outcomes
- Copilot scaled with confidence
- Use cases proven across teams
- Governance and training in place
City Council
Nintex + SharePoint
The property acquisition process was slow and complex, with delays and inaccuracies at each hand-off.
We mapped the process end to end, then automated it with Promapp, Nintex and SharePoint Online.
Outcomes
- Acquisitions move faster
- Fewer errors
- Progress visible in real time
Early Learning Peak Body
Power Pages
A new funding model required two-way data exchanges between every kindergarten, the governing body and Queensland Treasury, and there was no portal to handle it.
We built a portal in Power Pages as the one-stop shop for submissions, documents and live funding data.
Outcomes
- One portal for 38 kindergartens
- Funding visible in real time
- Secure, accurate exchanges
Chemical Manufacturer
Microsoft 365
Microsoft Teams and SharePoint Online had been enabled but the team was not using them, and there was no governance around either.
We reviewed the setup, designed a best practice approach and set a phased roadmap for adoption.
Outcomes
- 500+ orphan documents found
- Idle Teams cleaned up
- A clear path to adoption
Retirement Living Operator
Microsoft Fabric
Their reporting was manual and split across separate apps, each with its own licence.
We built one Microsoft Fabric platform, modelled the data and set up Power BI, with training to extend it.
Outcomes
- One platform, many sources
- Clean, reliable data
- Team trained to build on it
Regional Council
Power Platform
Power Platform and Microsoft 365 had grown across seven environments with little governance.
We reviewed the whole setup and supported the changes to tighten security and control.
Outcomes
- Governance across 7 environments
- 1,400 monthly runs under control
- 200+ app launches a month
Outside School Hours Care Provider
Power Automate
A government wage rise meant issuing more than 2,500 staff contracts at once, and the manual process was too slow.
We automated the run with Power Automate, a Power App form and DocuSign.
Outcomes
- 2,500+ contracts issued
- Signed copies filed to SharePoint
- Fewer manual steps and errors
Insurance Provider
SharePoint + Power Platform
An unsupported SharePoint 2010 setup was a security risk and held back HR and Payroll.
We moved this insurance provider to SharePoint Online and rebuilt the key forms and approvals in Power Platform.
Outcomes
- Payback in six months, not two years
- Sensitive HR data better protected
- One setup for staff worldwide
Questions we hear a lot
Common questions about Microsoft
What does CG TECH do across the Microsoft stack?
We design, build and run the whole Microsoft estate: Microsoft 365, Azure, Dynamics 365, Power Platform, Fabric, and the agentic layer of Microsoft 365 Copilot, Copilot Studio, Agent 365 and Purview. Nineteen products across five layers. Governance and adoption are part of the work rather than something bolted on at the end.
Are you a certified Microsoft partner?
Yes. We are a Microsoft Solutions Partner working across the full stack, from Microsoft 365 to Azure, Fabric and the agentic layer.
Can you help us get value from Copilot?
Yes. We cover readiness, rollout, governance and the agent layer beyond it. Start with a Copilot readiness assessment and you will know exactly where you stand.
Do you only recommend Microsoft products?
No. If a Microsoft product is not the right tool, we say so, and we reach for OpenAI, Anthropic, Perplexity or open-source tools instead.
Can you work with our existing IT provider?
Yes. We often work alongside a managed service provider. They run the environment and we deliver the transformation work. Clear scopes keep it clean.
Do you work with mid-sized businesses?
Yes, and that is most of what we do. Our sweet spot is Australian organisations of roughly <strong>50 to 500 seats</strong>, including not-for-profits and government suppliers of that size. We work with larger organisations too, but the way we deliver, with senior consultants doing the work rather than a large team, suits businesses in that range best.
Where is CG TECH based?
Our office is in Brisbane and we work with clients across Australia. We have people on the ground in Brisbane, Sydney and Melbourne, and we deliver remotely everywhere else.
How does an engagement usually start?
With a discovery session rather than a proposal. We look at what you have, what is not working and what you are trying to achieve, then come back with a scope and a fixed price. If the answer is that you do not need us yet, we will say so.
Ready when you are
Working with Microsoft? Let us talk.
A discovery session maps your estate, your pain points and your quick wins. You keep the plan either way.
What to expect
- A consultant replies within 4 business hours
- Session booked to understand your requirements
- We will provide you with a fixed price quote