RetireAustralia is a leading owner, operator, and developer of retirement villages with a focus on providing quality retirement lifestyles. RetireAustralia boasts a staggering 28 retirement villages with over 4000 residents spanning across 3 of the Australian states. To ensure effective collaboration between their 500 employees, RetireAustralia has chosen SharePoint Online as their online communication platform of choice.
The COVID-19 pandemic caught much of the world on the back foot and Australia has been no different. For the last 12 months our Australian federal government and the state health services have been both proactive and fast with implementing changes to mandated safety restrictions. New information is constantly being released by many different authoritative sources and the updates and/or restriction changes in Australia are frequent.
As an Australian populace we are all required to stay informed each day on new COVID-19 developments. RetireAustralia recognized the risks associated with their staff understanding the latest government advice and restrictions as it applies to retirement villages who residents are mostly in a high-risk category and extremely vulnerable to COVID-19.
With most employees working from home most of the time, RetireAustralia immediately began investigating options for centralizing and distilling COVID-19 information for employees on a platform that they could access anytime, anywhere. A retirement village is arguably one of the highest risk environments for a COVID-19 outbreak and Retire Australia needed to take every action possible to mitigate this risk.
All new information related to restrictions, developments, or updates needed to be in a central location for quick and easy consumption. The proposed COVID-19 Hub needed to be easily moderated to limit the effort required for maintenance, as well as easily accessible to ensure the majority of RetireAustralia is up to date daily.
Given that RetireAustralia already had access to Office 365 licensing, we opted for a cost-effective solution by using the SharePoint Online platform. The new SharePoint site hub that was developed with simplicity in mind: The goal was to remove all information distribution roadblocks caused by presenting too much information at once.
The intuitive development tools included in the SharePoint Online platform allowed us to wireframe, build, and deploy the solution within days. This provided RetireAustralia a winning position in the race against the COVID-19 clock.
We were able to hide all the technical aspects of the COVID-19 Hub from plain view which allowed an easy hand-over to the RetireAustralia Communications Team. The navigation of the site, as well as the ability to add new resources and updates requires just a few clicks even for the most non-technical of users.
CG Tech is honored to have been involved in the critical undertaking of enhancing Retire Australia’s digital workplace in a direction that helped protect the safety our fellow human beings. It is not every day that our work in the Microsoft cloud space has such a positive impact on so many people.
"The communication with Village staff throughout COVID-19 were all possible because we kept our team connected using SharePoint Online and Microsoft 365."
"Timely and effective communication is critical during the pandemic. With our Covid-19 Hub we can keep our employees informed in real time wherever they are – working from home, an office, a village or on the go. "