Many businesses are excited about the possibilities of automation. The promise of saving time, reducing errors, and freeing staff to focus on higher-value work is appealing. But the reality is clear: automation only delivers strong results when
Artificial Intelligence (AI) is now part of everyday work. From drafting reports to preparing client emails, tools like Microsoft Copilot are reshaping productivity. Yet in many businesses, not all AI use is approved or monitored. This “Shadow
If you’re an Australian business leader exploring AI tools like Microsoft Copilot, the potential productivity gains are hard to ignore. From summarising meetings and speeding up reporting, to turning scattered files into helpful suggestions, the promise of
Local councils across Australia are under growing pressure to do more with less. Staff are expected to deliver faster services, manage compliance, and meet the rising expectations of local residents. To respond, many councils are adopting Microsoft