OpenAI · Technologies
Embeddings API
The quiet engine behind search that works.
Embeddings turn text into vectors that capture meaning, which is what makes semantic search, retrieval for AI and smart classification possible. It is unglamorous infrastructure that decides whether your AI answers from the right documents. We build embedding pipelines that stay accurate and stay fresh.
SEARCH INDEX · EXAMPLE KNOWLEDGE BASE
SOURCE
VECTORS
REFRESH
STATUS
Policies
12k
Nightly
HEALTHY
Contracts
8k
Nightly
HEALTHY
Tickets
22k
Hourly
HEALTHY
old-pdf-dump
Unknown
Never
REVIEW
duplicate-index
Stale copies
Never
RISK
Sample knowledge base
healthy · review · risk
In plain terms
Keyword search finds words. Embeddings find meaning.
Ask for “leave policy” and get the document titled “absence entitlements”. Here is what changes.
Without it
- Search that misses documents phrased differently
- AI assistants guessing because retrieval failed
- Duplicates and stale files polluting every answer
- Classification rules maintained by hand
With it
- Search that matches meaning, not just words
- AI grounded in the passages that actually answer the question
- An index that refreshes as content changes
- Routing, deduplication and recommendations that run themselves
What CG TECH can do with the Embeddings API
The work, broken into the parts that matter.
Find it however it was phrased
Vectors match intent to content, so staff and customers find the right document even when their words and the author’s words never overlap.
search people stop complaining about
Grounding that decides answer quality
Retrieval augmented generation lives or dies on the embedding pipeline: chunking, indexing and ranking. This is where wrong AI answers usually start, and where we fix them.
AI answers grounded in the right passages
Structure from unstructured text
Embeddings power ticket routing, duplicate detection, recommendations and theme analysis without hand written rules that rot.
text that organises itself
An index is a living thing
Refresh schedules, re embedding on change and retrieval evaluation, because an index nobody maintains quietly becomes an index nobody trusts.
an index that stays true to the content
How an engagement runs
From keyword search to meaning, step by step.
01
Discover
We map your content, search pain and retrieval use cases.
02
Design
Chunking, indexing and refresh strategy fitted to the content.
03
Build
The pipeline shipped with retrieval quality measured, not assumed.
04
Handover
Monitoring and a refresh rhythm your team owns.
Questions we hear a lot
Common questions about the Embeddings API
What are embeddings, in plain terms?
A way of turning text into numbers that capture meaning, so a computer can tell that two differently worded passages are about the same thing. Everything useful, from semantic search to AI grounding, builds on that.
What does it cost?
Very little per document. Embedding models are among the cheapest in the API, priced per million tokens, and the real cost is in doing the pipeline properly, once.
Is our content used to train models?
No. API business data is not used for training by default.
Do we need a vector database?
It depends on scale. Options run from managed vector stores to capabilities inside platforms you already own. We recommend the simplest thing that meets your volume and latency, not the trendiest.
What is semantic search?
Search that matches meaning rather than exact words, so a search for staff leave policy also finds a document titled annual holiday entitlements. Embeddings are what make that possible, and it is why AI answers from the right document instead of the one that happened to share a keyword.
Why do AI answers cite the wrong document?
Nearly always because the retrieval step picked the wrong source, not because the model is weak. Fixing the embeddings and how content is chunked usually improves answer quality far more than changing model.
How often does this need refreshing?
Whenever the underlying content changes. Stale embeddings are one of the quieter failure modes: the AI keeps answering confidently from a policy you replaced six months ago. We build the refresh into the pipeline rather than leaving it manual.
Can this run on our own infrastructure?
Yes, if data sovereignty requires it. There is a trade-off in quality and effort, and we will set that out plainly rather than assuming either answer.
Ready when you are
Want search that actually finds things? Let us talk.
A discovery session maps your content, your pain points and your quick wins. You keep the plan either way.
What to expect
- A consultant replies within 4 business hours
- Session booked to understand your requirements
- We will provide you with a fixed price quote