Child services
Answers for your frontline, without the phone queue
We build AI agents for OSHC and child services providers. Centre staff get instant, policy-grounded answers on compliance and safety questions, and your leaders get their day back.
Why it matters
Your best leaders should not be a help desk
In child services, frontline staff need answers fast: incident rules, leave, child safety procedures. Those calls usually land on a handful of senior leaders, which slows decisions and caps how many services each leader can support.
An AI agent becomes the first port of call. It answers from your approved policies only, speaks and types in the languages your staff use, and hands anything sensitive straight to a person. Leaders keep the judgement calls and lose the repeat questions.
- Policy answers on the spot, from approved content
- Voice and text in your staff’s languages
- Sensitive matters straight to a person
What we build
Agents built for frontline teams
Most providers start with one agent answering the questions that flood in daily. Each build is grounded in your policies and governed from the start.
What good looks like in child services
A real project for an outside school hours care provider, an Australian outside school hours care provider.
Outside School Hours Care Provider
Voice and text AI agent
Directors of Service spent hours on calls from centre managers about policy and compliance, slowing decisions and limiting how many services each Director could oversee.
We built a policy-grounded agent in Copilot Studio as the first port of call, voice-enabled and multilingual, embedded in a Power App, with secure access to policy libraries and responsible AI guardrails.
Outcomes
- Routine policy calls deflected
- Faster, consistent decisions
- Multilingual voice support for staff
Safe by design
Child safety questions deserve careful answers. We build agents that answer only from approved policies, record what was asked and answered, and put a person in the loop the moment it matters.
Controls we build in
- Answers only from approved policies
- Least-privilege access to content
- Transcripts available for audit
- Escalation to a person built in
- Unsafe outputs blocked by design
Questions we hear most
What is an AI agent for a child services provider?
It is a chat assistant grounded only in your own policies, so centre staff get instant answers on compliance and safety questions instead of joining a phone queue.
Can an AI agent really answer compliance questions safely?
Yes, when it is built to answer only from your approved policies and to hand anything uncertain to a person. The agent is a faster way into your own documents, not a source of opinions.
What about staff whose first language is not English?
Agents can listen and reply in multiple languages, by voice or text. The an outside school hours care provider agent supports languages including Portuguese, Mandarin, Afrikaans and Zulu.
Where do staff use it?
Wherever they already work. We embedded the an outside school hours care provider agent in a Power App; agents can also live in Microsoft Teams or on an intranet.
How is it kept safe and auditable?
Access to policy libraries is authenticated and scoped, prompts are hardened against misuse, unsafe outputs are blocked, and transcripts can be saved for audit.
Will it replace our senior staff?
No. It deflects the routine questions so senior people spend their time on judgement, coaching and the situations that genuinely need them.
Where should we start?
With the questions that flood in every week. We shape a pilot around one policy set, prove it, then grow.
Who keeps the answers up to date?
You do, by keeping the source policies current. The agent reads from your approved documents, so updating a policy updates the answers. We agree who owns that before it goes live.
Ready when you are
Give your leaders their day back
Bring the ten questions your centre managers ask most. We will show you what a grounded agent could take on today.
What to expect
- A consultant replies within 4 business hours
- Session booked to understand your requirements
- We will provide you with a fixed price quote