Success story
Government Child Protection Service
Child protection resources and training sat in a fragmented system that made information hard to find.
- Client
- Government Child Protection Service
- Industry
- State and federal government
- Technologies
- SharePoint Online
This client is a large government department based in Melbourne with more than 10,000 employees, working across health and the public sector.
The challenge
Resources, courses and training materials were scattered, which made it hard for staff to find what they needed and hard to run training programs well.
What we did
We built a child protection hub in SharePoint Online, with access set by user tier so teams can manage their own sections.
Child protection resources and training sat in a fragmented system. We built one hub to hold them.
Why it mattered
Child protection material is the content staff most need to find quickly and be certain about. Spread across a fragmented system, it is slow to reach and hard to keep current, and inconsistent training is a real risk in this area rather than an administrative annoyance. The organisation also needed teams to maintain their own material without going through a central bottleneck.
What we did
- Built a child protection hub in SharePoint Online. Hosting courses, resources and training materials in one place.
- Configured access by user tier. Nominated users can build and manage their own sections of the hub.
- Designed it to grow. Structured so new programs and materials can be added without a rebuild.
The difference it made
- Resources centralised, so staff find what they need quickly.
- Training delivered consistently, with everyone working from the current version.
- Better collaboration through one shared platform rather than several.
- Teams owning their own sections, which keeps content current.
The results
What Government Child Protection Service got
Everything in one place
Resources and training materials centralised and quick to find
Training that runs consistently
Courses managed and delivered from a single hub
Room to grow
Teams own their own sections and can expand the hub without a rebuild
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