When staff spend less time hunting for information and more time feeling valued, clients and residents feel the difference. That’s the story behind our work with ECH, a South Australian not-for-profit aged care and community services provider.
Where it started
ECH first came to us with a familiar problem. A number of manual, inefficient processes were getting in the way of a good employee experience. Over the past 12 months, we’ve delivered a series of solutions on Microsoft 365 and Power Platform, each one built to make work simpler for ECH’s people.
ME Awards: recognition in the moment
ECH’s employee engagement survey showed something clear: people want to be recognised for the work they do. ME Awards, built with Power Platform, SharePoint and Teams, lets staff recognise a colleague in the moment, from their phone or desktop.
The uplift was immediate. Recognitions went from 30–40 a month to more than 100 a month.
Read the full ME Awards case study
HIVE Guide: the right policy, right away
With the new Aged Care Quality Standards, ECH needs every staff member to provide care in a consistent, safe way. We helped ECH refine HIVE Guide, its AI assistant in Microsoft Copilot Studio, so it answers staff questions from ECH’s own policies and procedures and links to the source documents.
“Everything is built off of the policies and procedures. So when people are accessing it, it’s the information that they need and it’s up to date and it’s accurate.” – ECH
Adopting AI in aged care also means being confident it’s safe. We worked alongside ECH’s team through every step.
“Having someone walking beside us when we are working through an AI initiative… CG TECH was able to guide us through that.” – ECH
Read the full HIVE Guide case study
From quick wins to a trusted partnership
We also delivered a stand-alone contact management system, and we’re now bringing data together from multiple systems to give ECH better business intelligence and more timely decisions.
What began as solving specific problems has grown into a long-term partnership across the Microsoft ecosystem.
“Our confidence is definitely growing as our relationship has expanded into these other areas within Microsoft as well.” – ECH
Recognised at the 2026 Impact Awards
Our work with ECH named CG TECH a finalist for Employee Experience Partner of the Year at the techpartner.news 2026 Impact Awards. Read the announcement.
Simpler work, better care
As ECH puts it, making employees’ lives simpler, faster and more intuitive is what lets them support clients and residents to get more out of life.
Want to see what AI and automation could do for your people?
About the Author
Carlos Garcia is the Founder and Managing Director of CG TECH, where he leads enterprise digital transformation projects across Australia.
With deep experience in business process automation, Microsoft 365, and AI-powered workplace solutions, Carlos has helped businesses in government, healthcare, and enterprise sectors streamline workflows and improve efficiency.
He holds Microsoft certifications in Power Platform and Azure and regularly shares practical guidance on Copilot readiness, data strategy, and AI adoption.
