AI that gives time back to care teams
We build AI agents and Microsoft Copilot solutions for aged care providers. Staff get quick answers drawn from your approved policies, so less of the shift goes to searching and asking around.
Why it matters
Your people should not have to memorise the policy manual
Care staff make dozens of judgement calls a shift, and many hang on a policy or procedure written somewhere in a long document. Ringing a manager or digging through an intranet takes minutes staff do not have, and for staff whose first language is not English the fine print is harder work again.
An AI agent changes the shape of that moment. Staff ask in plain words, in their own language, and get a short answer drawn only from your approved policies, with the source to check. The technology stays in the background and the judgement stays with your people.
- Policy answers in seconds, drawn from approved content
- Support for staff in their own language
- Judgement calls stay with your people
What we build
Agents that help, with guardrails
Most providers start with one agent solving one real problem. Each build is grounded in your content and governed from day one.
What good looks like in aged care
A real project for an Australian aged care provider.
Aged Care Provider
Copilot Studio agent
Staff used an AI agent to find policies, procedures and forms, but answers were slow, wordy and inconsistent, and a culturally diverse workforce needed multilingual support.
We restructured the knowledge sources, rebuilt the prompts and grounding, added guided questions and escalation to a person, and enabled automatic language detection, published to Microsoft Teams.
Outcomes
- Faster, more consistent answers
- Grounded in approved content only
- Multilingual access for a diverse workforce
Safe by design
In aged care, a wrong answer is not a small thing. We build agents that answer only from approved content, show their sources, hand off to a person when unsure, and keep resident data protected.
Controls we build in
- Answers only from approved content
- Sources shown with every answer
- Escalation to a person built in
- Resident data stays protected
- Human sign-off on key steps
Questions we hear most
What is an AI agent, in plain terms?
A chat assistant that answers questions using only the documents you give it. Staff ask in plain words and get a short answer with the source, instead of searching folders.
How do we stop it making things up?
The agent is restricted to your approved policies and procedures, shows where each answer came from, and hands the conversation to a person when it is not confident.
Our workforce speaks many languages. Can it help?
Yes. Agents can detect the language a staff member writes in and reply in it. We built exactly this for an Australian aged care provider.
Is resident data safe with an AI agent?
The agents we build run inside your Microsoft 365 environment under your security settings, and we design them so resident records stay out of the agent’s reach unless you decide otherwise.
Do we need Copilot licences for everyone?
Not necessarily. Licensing depends on the tools used, so we map it to the use case up front and tell you exactly what is needed before anything is built.
Where should we start?
With one high-traffic question set, like policies and procedures. Prove it there, then grow to other teams and tasks.
How long does it take to build one?
For a first agent grounded in an existing set of policies, weeks rather than months. The build is rarely the slow part. Agreeing which content it may use usually is.
What happens when a policy changes?
The agent reads from your approved content, so updating the source updates the answer. We agree who owns that content before it goes live, because an agent grounded in stale policy is worse than no agent.
Ready when you are
See what an agent could take off your team
Bring the questions your managers answer over and over. We will show you what a grounded agent could handle, and what it should leave to people.
What to expect
- A consultant replies within 4 business hours
- Session booked to understand your requirements
- We will provide you with a fixed price quote