Success story
Meal Delivery Charity
Paper, spreadsheets and disconnected systems were holding back a charity that feeds Queensland.
- Client
- Meal Delivery Charity
- Industry
- Not-for-profit
- Technologies
- Microsoft 365, Power Platform, Microsoft Fabric
This client is a not-for-profit charity whose local branches deliver nutritious meals and regular social contact to elderly and vulnerable people across Queensland.
The challenge
Manual, siloed systems were slowing down a not-for-profit that delivers meals across Queensland.
What we did
We built an IT roadmap from a full Microsoft 365 review and workshops with their team.
We built a clear IT roadmap grounded in how the charity actually works.
What this involved
- Ran a full Microsoft 365 review with tailored education sessions.
- Held workshops with their team to surface pain points.
- Set out a staged plan starting with quick security fixes.
- Planned process automation and joined-up systems with Microsoft Fabric and Power Automate.
- Recommended clearer governance and better-value licensing.
- Pointed to tools like Microsoft Copilot and Teams to adopt next.
The results
What Meal Delivery Charity got
43 pain points worked through
Gathered in staff workshops across the organisation
7 clear priorities to act on
Starting with security fixes and licensing savings
A staged plan to automate
Timesheets, reconciliation and volunteer onboarding first
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