Child services
Educators belong with children, not paperwork
We build automation and AI for early learning and child services providers. CCS reporting, rosters, registers and family updates get lighter, and the day goes back to the children.
Built for child services
For every hour with children, an hour of paperwork
Enrolments, CCS sessions, incident registers, ratio-safe rosters, WWCC tracking and family updates all land on directors and educators. The compliance is non-negotiable, and the hours come out of the room.
Automation and AI can now do the first pass on reports, registers and rosters, and keep families updated as things happen. Centres across Australia are already using it to give educators time back.
- CCS sessions, enrolments and attendance processed by automation, checked by your team
- Rosters that hold ratios without the late-night spreadsheet
- Incident registers and family updates drafted as things happen
Start with what keeps directors up at night
Most providers begin with one load, like CCS reporting or rosters. Each service stands on its own and is sized for lean teams.
- Advisory and EnablementAn AI plan that fits the sector rules.→
- Agentic and Generative AIAgents that draft observations and family updates.→
- Business Process AutomationAutomate CCS admin, rosters and registers.→
- Digital WorkplacePolicies and records ready for assessment.→
- Data and AnalyticsOccupancy, ratios and reporting at a glance.→
- Sales and CRM SolutionsEnquiries to enrolment in one pipeline.→
What good looks like
Outside School Hours Care Provider: Voice AI Agent
Copilot Studio
Directors spent much of each day answering policy calls from centre managers, covering everything from incident reporting to child safety rules. Answers varied between people, and many frontline staff speak English as a second language.
We built a voice-enabled AI agent, grounded only in the client’s policies, that answers first so Directors do not have to.
Outcomes
- Directors freed from routine calls
- Consistent answers every time
- Inclusive for bilingual staff
Early Learning Peak Body
Power Pages
A new funding model required two-way data exchanges between every kindergarten, the governing body and Queensland Treasury, and there was no portal to handle it.
We built a portal in Power Pages as the one-stop shop for submissions, documents and live funding data.
Outcomes
- One portal for 38 kindergartens
- Funding visible in real time
- Secure, accurate exchanges
Children’s Services Group
Power BI
Building each marketing list by hand was so slow the data was out of date before a campaign went out.
We linked their Power BI data to Mailchimp so the lists now update on their own.
Outcomes
- Campaign prep cut by 95%
- From days down to minutes
- Staff run their own reports
State Education Department
Identity + Automation
Assigning Microsoft licences at this state education department was a slow, manual job that struggled to keep up with growing staff numbers.
We automated licence assignment from HR data using Azure AD groups and PowerShell, starting with a proof of concept.
Outcomes
- Licences assigned automatically
- Lower admin overhead and cost
- Auditable, compliant process
Outside School Hours Care Provider
Power Automate
A government wage rise meant issuing more than 2,500 staff contracts at once, and the manual process was too slow.
We automated the run with Power Automate, a Power App form and DocuSign.
Outcomes
- 2,500+ contracts issued
- Signed copies filed to SharePoint
- Fewer manual steps and errors
Industry Ombudsman
Records365 + SharePoint
The client had no electronic records system, and the existing document platform could not co-author, control versions or search well across 93,000 documents.
We implemented Records365 over SharePoint Online and built a modern intranet alongside it.
Outcomes
- 93,000 documents under control
- Co-authoring at last
- A modern intranet
City Council
Nintex + SharePoint
The property acquisition process was slow and complex, with delays and inaccuracies at each hand-off.
We mapped the process end to end, then automated it with Promapp, Nintex and SharePoint Online.
Outcomes
- Acquisitions move faster
- Fewer errors
- Progress visible in real time
Chemical Manufacturer
Microsoft 365
Microsoft Teams and SharePoint Online had been enabled but the team was not using them, and there was no governance around either.
We reviewed the setup, designed a best practice approach and set a phased roadmap for adoption.
Outcomes
- 500+ orphan documents found
- Idle Teams cleaned up
- A clear path to adoption
Ports Operator: AI Scheduling Agent
Microsoft Copilot
Staff extracted shipment scheduling data from email attachments and websites manually, so reporting ran late and sources never quite lined up.
We built an AI agent that reads the attachments and websites itself, files the data and flags changes to stakeholders.
Outcomes
- Schedules gathered automatically
- One source of truth
- Changes flagged as they happen
Retirement Living Operator
Microsoft Fabric
Their reporting was manual and split across separate apps, each with its own licence.
We built one Microsoft Fabric platform, modelled the data and set up Power BI, with training to extend it.
Outcomes
- One platform, many sources
- Clean, reliable data
- Team trained to build on it
Safe by design
With children’s information, trust is non-negotiable. We build automation and agents with identity controls, least-privilege access, clear data-handling rules and audit logs, designed for Australian privacy law and the standards regulators expect. Your data is never used to train public models.
Controls we build in
- Secure handling of operational data
- Least-privilege access
- No disruption to live systems
- Full audit trail
- Human sign-off on key steps
Questions we hear most
What does CG TECH do for child services providers?
We build automation and AI for early learning and child services providers. CCS reporting, rosters, registers and family updates get lighter, so the day goes back to the children.
Can you help with CCS and compliance reporting?
Yes. We automate the data flows behind session reports, registers and records so they are accurate and on time, working alongside your approved childcare management system rather than replacing it.
Will this replace our childcare management system?
No. Your approved childcare management system stays in place for CCS. We connect and automate around it, fixing the manual work in rosters, registers, onboarding and communication that the CCMS does not cover.
Can AI help our educators with documentation?
Yes. Educators often spend hours each week on observations, portfolio entries and family updates. AI can draft these for an educator to review and finish, so the professional judgement stays with the person and the typing does not.
Can you help with rosters and ratios?
Yes. We automate the admin around rostering and flag gaps against educator-to-child ratio and qualification requirements early, so directors can fix a problem before it becomes a compliance incident. People still make the rostering decisions.
How do you keep us ready for assessment and rating?
By keeping records current and findable as a by-product of everyday work. Incident registers, qualification records and policies live in one governed place, so evidence is ready when the assessor arrives rather than assembled in a rush.
We are a small provider. Is this overkill?
No. We start with one process that costs your team the most time, delivered at a fixed scope with a known price. Most providers see the value inside weeks, then decide what to automate next.
How do you protect children's information?
With least-privilege access, clear data-handling rules, Australian data residency options and audit logs on every automated step. Your data is never used to train public AI models.
How long does a first project take, and what does it cost?
A focused first piece of work usually lands in a few weeks. Most engagements start with a fixed-scope first phase, so the initial step has a known price and a clear deliverable.
Ready when you are
See where automation gives your educators their time back
Bring one process that is slowing your team down. We will map it and show you where AI and automation pay back first.
What to expect
- A consultant replies within 4 business hours
- Session booked to understand your requirements
- We will provide you with a fixed price quote