Serve the community, not the process
We build automation and AI for Australian councils, with the records, security and accountability local government requires. Requests move faster, and every step stays on the record.
Residents feel every manual step
Community requests, permits, approvals and reports all pass through hands that re-key, route and chase them. Budgets are tight, expectations keep rising, and the backlog lands on your team.
Automation and AI can now do the routing, drafting and reporting with a full record behind it. Councils across Australia are already using it every day, and public sector trials have shown real time savings.
- Requests and cases routed and drafted by automation, decided by your people
- Permits and approvals that keep moving between desks
- Reports and records that write themselves as work happens
Start with the queue residents notice
Most councils begin with one service, like requests or approvals. Each piece can be delivered on its own, with records and controls built in.
What good looks like
Safe by design
Controls we build in
- Secure handling of citizen data
- Least-privilege access
- Meets record keeping rules
- Full audit trail
- Human sign-off on key steps
Questions we hear most
What does CG TECH do for councils?
We build automation and AI for Australian councils, with the records, security and accountability local government requires. Requests move faster, and every step stays on the record.
Are you an approved government supplier?
Yes. CG TECH is an approved supplier on Federal, State and Local Government ICT and Professional Services panels, including Local Buy, so councils can engage us through existing procurement pathways.
Can AI meet public sector controls and record keeping rules?
Yes. We design to your record keeping and privacy obligations, log every step and keep a person accountable.
Do you work with local government in Australia?
Yes. We work with councils across Australia and design for their record keeping, privacy and procurement requirements.
Where does AI help government teams most?
Usually in citizen requests, approvals and reporting, where manual processing holds work up.
Is citizen data kept secure?
Yes. Your data stays in your own environment and is never used to train public models.
Will this work with our existing systems and records platform?
Yes. We build around your current systems rather than replacing them.
How long does a first project take to deliver?
A focused first project is usually a few weeks, scoped so you see a measurable result before going wider.
Can you help us offer more services online?
Yes. Residents expect to lodge requests and track them online. We usually start with one high-volume request type, automate it from intake to resolution, and expand from there once the value is proven.
Ready when you are
See where AI speeds up service to the community
Bring one process that is slowing your team down. We will map it and show you where AI and automation pay back first.
What to expect
- A consultant replies within 4 business hours
- Session booked to understand your requirements
- We will provide you with a fixed price quote