Care minutes shouldn't be spent on paperwork
We build automation and AI for Australian aged care providers. Rostering, notes and reporting get lighter, and the evidence is ready when assessors ask.
The roster, the notes, the reports. Then the residents.
Rosters, shift handovers, progress notes, incident reports and quality indicators all have to be right, and they all take time from the floor. The rules are strict and the funding now follows the minutes.
Automation and AI can now draft the notes, build the rosters and assemble the reports for your team to check. Australian providers already use it across documentation and compliance reporting.
- Care notes and incident reports drafted by AI, checked by your people
- Rosters and shift handovers that build themselves
- Compliance and quality reports ready for the assessors
Start with what steals the most care time
Most providers begin with one load, like progress notes or rostering. Each service stands on its own and fits how care teams actually work.
- Advisory and EnablementAn AI plan that respects care standards.→
- Agentic and Generative AIAgents that draft notes and answer policy questions.→
- Business Process AutomationAutomate rostering, incidents and reporting.→
- Digital WorkplacePolicies and records staff can actually find.→
- Data and AnalyticsCare minutes and quality reporting without the scramble.→
- Sales and CRM SolutionsTrack enquiries, admissions and family contact.→
What good looks like
Retirement Living Operator
Microsoft Fabric
Their reporting was manual and split across separate apps, each with its own licence.
We built one Microsoft Fabric platform, modelled the data and set up Power BI, with training to extend it.
Outcomes
- One platform, many sources
- Clean, reliable data
- Team trained to build on it
Aged Care Provider
Copilot Studio
Staff used an AI agent to find policies and forms, but answers were slow and inconsistent.
We rebuilt it in Copilot Studio with stronger grounding, clearer prompts and multilingual support.
Outcomes
- Faster, more consistent answers
- Grounded in approved content
- Multilingual access for staff
Community Transport Provider
Copilot Studio
The client matched volunteers to clients by hand, which was slow to scale.
We built a proof of concept agent in Copilot Studio that suggests ranked matches with clear reasons.
Outcomes
- Faster, fairer matching
- A clear reason for each match
- Built to scale safely
Industry Ombudsman
Records365 + SharePoint
The client had no electronic records system, and the existing document platform could not co-author, control versions or search well across 93,000 documents.
We implemented Records365 over SharePoint Online and built a modern intranet alongside it.
Outcomes
- 93,000 documents under control
- Co-authoring at last
- A modern intranet
City Council
Nintex + SharePoint
The property acquisition process was slow and complex, with delays and inaccuracies at each hand-off.
We mapped the process end to end, then automated it with Promapp, Nintex and SharePoint Online.
Outcomes
- Acquisitions move faster
- Fewer errors
- Progress visible in real time
Early Learning Peak Body
Power Pages
A new funding model required two-way data exchanges between every kindergarten, the governing body and Queensland Treasury, and there was no portal to handle it.
We built a portal in Power Pages as the one-stop shop for submissions, documents and live funding data.
Outcomes
- One portal for 38 kindergartens
- Funding visible in real time
- Secure, accurate exchanges
Chemical Manufacturer
Microsoft 365
Microsoft Teams and SharePoint Online had been enabled but the team was not using them, and there was no governance around either.
We reviewed the setup, designed a best practice approach and set a phased roadmap for adoption.
Outcomes
- 500+ orphan documents found
- Idle Teams cleaned up
- A clear path to adoption
Ports Operator: AI Scheduling Agent
Microsoft Copilot
Staff extracted shipment scheduling data from email attachments and websites manually, so reporting ran late and sources never quite lined up.
We built an AI agent that reads the attachments and websites itself, files the data and flags changes to stakeholders.
Outcomes
- Schedules gathered automatically
- One source of truth
- Changes flagged as they happen
Outside School Hours Care Provider: Voice AI Agent
Copilot Studio
Directors spent much of each day answering policy calls from centre managers, covering everything from incident reporting to child safety rules. Answers varied between people, and many frontline staff speak English as a second language.
We built a voice-enabled AI agent, grounded only in the client’s policies, that answers first so Directors do not have to.
Outcomes
- Directors freed from routine calls
- Consistent answers every time
- Inclusive for bilingual staff
Regional Council
Power Platform
Power Platform and Microsoft 365 had grown across seven environments with little governance.
We reviewed the whole setup and supported the changes to tighten security and control.
Outcomes
- Governance across 7 environments
- 1,400 monthly runs under control
- 200+ app launches a month
Safe by design
Controls we build in
- Secure handling of resident data
- Least-privilege access
- No disruption to care
- Full audit trail
- Human sign-off on key steps
Questions we hear most
What does CG TECH do for aged care providers?
We build automation and AI for Australian aged care providers. Rostering, notes and reporting get lighter, and the evidence is ready when assessors ask.
Where does AI help aged care teams most?
Usually in rostering, care documentation, incident registers and compliance reporting, where admin pulls staff away from residents. Automating those flows gives hours back to care without changing how care is delivered.
Can automation help with mandatory reporting such as care minutes?
Yes. The data behind reporting obligations such as care minutes already sits in your rostering and care systems. We automate its collection and preparation so reporting is accurate and on time without days of manual assembly.
Can this help us meet the strengthened Aged Care Quality Standards?
It supports the record-keeping side. Registers stay current, incidents are captured with detail, and documents are governed and findable, so evidence is ready when the Commission asks rather than assembled in a rush.
Will AI replace care staff?
No. We automate the paperwork around care so your staff have more time with residents, not less. Anything that affects care keeps a person in the loop.
Is resident data kept private?
Yes. Resident and clinical information stays in your own environment under your access controls, with Australian data residency, and is never used to train public models.
Can this work with our care and rostering systems?
Yes. We build around your current care management, rostering and payroll systems rather than replacing them, connecting them so data is entered once and flows through.
How do you keep AI safe in a care setting?
We ground answers in your approved policies and records, log every step, and keep a person in the loop on anything that affects care or a resident. Nothing clinical is automated away from human judgement.
How long does a first project take to deliver?
A focused first project is usually a few weeks, delivered at a fixed scope with a known price, so you see a measurable result before going wider.
Ready when you are
See where AI gives staff more time for care
Bring one process that is slowing your team down. We will map it and show you where AI and automation pay back first.
What to expect
- A consultant replies within 4 business hours
- Session booked to understand your requirements
- We will provide you with a fixed price quote