State and federal government
Faster services. Same strict rules.
We build automation and AI for state and federal agencies, inside Australian security and sovereignty requirements. Approvals, correspondence and reporting move faster, and every action stays on the record.
Built for state and federal government
The public sector has already tested AI at scale
Agencies carry legacy systems, siloed data and rising service expectations, under some of the strictest security and sovereignty rules in the country. Manual approvals, correspondence and reporting slow delivery and tie up skilled staff.
The Australian Public Service ran one of the largest government AI trials in the world and found real time savings. Automation and AI can now take the first pass on routine work, with the records, controls and data handling government requires.
- Correspondence and briefs drafted by AI, cleared by your people
- Approvals and records that move without re-keying
- Reporting that assembles itself from live data
Start with a contained, proven first step
Most agencies begin with one process, like correspondence or reporting. Each service can be delivered on its own, inside your security and governance requirements.
- Advisory and EnablementAn AI roadmap that clears governance.→
- Agentic and Generative AIAgents grounded in approved agency content.→
- Business Process AutomationAutomate approvals, records and correspondence.→
- Digital WorkplaceGoverned information, ready for audit.→
- Data and AnalyticsReporting assembled in minutes, not days.→
- Sales and CRM SolutionsStakeholder and case management in one view.→
What good looks like
State Ombudsman
Fabric + Purview
The client was moving data off old on-premises systems and needed it governed.
We set up a Microsoft Fabric workspace and a plan for Purview, aligned to state rules.
Outcomes
- Cloud-ready data platform
- Retention and security covered
- Aligned to state rules
State Education Department
Identity + Automation
Assigning Microsoft licences at this state education department was a slow, manual job that struggled to keep up with growing staff numbers.
We automated licence assignment from HR data using Azure AD groups and PowerShell, starting with a proof of concept.
Outcomes
- Licences assigned automatically
- Lower admin overhead and cost
- Auditable, compliant process
Industry Ombudsman
Records365 + SharePoint
The client had no electronic records system, and the existing document platform could not co-author, control versions or search well across 93,000 documents.
We implemented Records365 over SharePoint Online and built a modern intranet alongside it.
Outcomes
- 93,000 documents under control
- Co-authoring at last
- A modern intranet
City Council
Nintex + SharePoint
The property acquisition process was slow and complex, with delays and inaccuracies at each hand-off.
We mapped the process end to end, then automated it with Promapp, Nintex and SharePoint Online.
Outcomes
- Acquisitions move faster
- Fewer errors
- Progress visible in real time
Regional Council
Power Platform
Power Platform and Microsoft 365 had grown across seven environments with little governance.
We reviewed the whole setup and supported the changes to tighten security and control.
Outcomes
- Governance across 7 environments
- 1,400 monthly runs under control
- 200+ app launches a month
Electricity Transmission Operator
SharePoint + Power Automate
The client was moving its Objective records system to the cloud, but files kept falling out of sync with SharePoint, which put compliance at risk.
We built a Power Automate integration that keeps files up to date between Objective and SharePoint Online, in line with their cybersecurity rules.
Outcomes
- Less manual document handling
- Files kept current in SharePoint
- Stronger data protection and compliance
North Queensland Council
Teams + SharePoint
Teams and SharePoint had grown without much structure.
We reviewed the setup and built a document system with automated site creation and clear governance.
Outcomes
- 54 SharePoint sites tidied up
- 206 document sets organised
- New sites created automatically
Bulk Water Authority
SharePoint
The client wanted to modernise how it shares corporate governance content, but the old intranet was hard to use.
We built a hub and themed sites on SharePoint Online, branded and easy to use.
Outcomes
- Governance content easy to find
- Branded, modern sites
- Smoother staff onboarding
Early Learning Peak Body
Power Pages
A new funding model required two-way data exchanges between every kindergarten, the governing body and Queensland Treasury, and there was no portal to handle it.
We built a portal in Power Pages as the one-stop shop for submissions, documents and live funding data.
Outcomes
- One portal for 38 kindergartens
- Funding visible in real time
- Secure, accurate exchanges
Chemical Manufacturer
Microsoft 365
Microsoft Teams and SharePoint Online had been enabled but the team was not using them, and there was no governance around either.
We reviewed the setup, designed a best practice approach and set a phased roadmap for adoption.
Outcomes
- 500+ orphan documents found
- Idle Teams cleaned up
- A clear path to adoption
Safe by design
In government, trust means demonstrable control. We design for Australian data sovereignty, align to the Essential Eight, and build identity controls, least-privilege access and audit trails in from day one. Your data is never used to train public models.
Controls we build in
- Secure handling of operational data
- Least-privilege access
- No disruption to live systems
- Full audit trail
- Human sign-off on key steps
Questions we hear most
What does CG TECH do for government agencies?
We build automation and AI for state and federal agencies, inside Australian security and sovereignty requirements. Approvals, correspondence and reporting move faster, and every action stays on the record.
Are you on government procurement panels?
Yes. CG TECH is an approved supplier on Federal, State and Local Government ICT and Professional Services panels, so engaging us fits inside your existing procurement pathways.
Where does automation help agencies most?
Usually in approvals, correspondence, records and reporting, where manual handling holds work up and makes records inconsistent. Automating these steps shortens turnaround times and leaves a clean audit trail behind every action.
Can you meet our security requirements?
Yes. We align delivery to the Essential Eight, apply least-privilege access and Australian data residency, and log every automated step, with governance documentation produced as part of the work, not after it.
What does Essential Eight alignment mean in practice?
The Essential Eight is the Australian Signals Directorate's baseline of security controls. In practice, we design solutions to work within your maturity level: least-privilege access, multi-factor authentication, controlled applications and full logging, so new automation strengthens your posture rather than working around it.
How do you handle data sovereignty?
Your data stays in your own tenancy with Australian data residency, under your access controls. Nothing is sent to public AI models for training, and every automated step is logged so you can show where information went and why.
Do we have to replace our legacy systems first?
Rarely. We usually connect and automate around what you already run, deliver value early, then plan modernisation where the case is proven.
Can you work inside our existing Microsoft environment?
Yes. We deliver on Microsoft 365, the Power Platform, Azure and Dynamics 365 inside your tenancy and controls, which is why agencies already standardised on Microsoft find the work fits naturally.
How long does a first project take?
A focused first piece of work usually lands in a few weeks. Most engagements start with a fixed-scope first phase, so the initial step has a known price and a clear deliverable that can support the case for the next stage.
Ready when you are
See where automation pays back inside your agency
Bring one process that is slowing your team down. We will map it and show you where AI and automation pay back first.
What to expect
- A consultant replies within 4 business hours
- Session booked to understand your requirements
- We will provide you with a fixed price quote